Setting up your online account

Register to use our online services

Creating an online account is quick and easy — it only takes a few minutes.

Once your account is set up, you will be able to use it to register a new credit union or update details on the register online for an existing one. You will also need confirm your authority before you can update details for an existing credit union.

How to set up your account

To create an online account, you will need a RealMe® login (username and password). You do not need a RealMe verified identity.

If you already have a RealMe login

If you have used RealMe before (for example, to update another Companies Office register or to renew your passport), you can use that RealMe login here.

  1. Select the ‘Set up your online account’ button below.
  2. Log in using your RealMe username and password.
  3. To register your account, you will need to provide your:
    • email address, and
    • name.
      Note – Please provide your full legal name as it appears on a form of ID (such as your passport or driver licence).
Set up your online account

How to retrieve your username or reset your password

Follow these steps to recover your RealMe login details:

  1. Select the ‘Set up your online account’ button below.
  2. From the RealMe screen choose ‘Forgot Username’ or ‘Forgot Password’.
  3. Choose to receive your details by email or text message.
  4. When answering security questions:
    • the answers are not case sensitive, but
    • they otherwise must exactly match your original answers. 
Set up your online account

If you have not used RealMe before

You will need to create one before setting up your Companies Office account.

  1. Select the ‘Set up your online account’ button below.
  2. From the RealMe screen choose ‘Create a RealMe login’ and follow the instructions to set up your username and password.
  3. You will need to choose 3 security questions. Take care when you provide your answers. If you ever forget your username or password, you will need to respond to these questions and your answers must exactly match what you provide now.
  4. Once you have created your RealMe login register your account by providing your:
    • email address, and
    • name.
      Note – Please provide your full legal name as it appears on a form of ID (such as your passport or driver licence)
Set up your online account

Confirm your authority with us

Before you can update an existing credit union you may need to confirm your authority with us.

Confirming your authority with us

Your payment options

We offer 2 payment options for paying fees — credit or debit card, and direct debit. To pay by direct debit you will need to set up the direct debit facility with us several days before you need to pay any fees.

Managing your payment options

Last updated September 2025