This privacy statement sets out what information we’ll ask you for, when we’ll collect it, and what we’ll do with it.
It’s our commitment to keeping your personal information safe and secure, and explains your rights, and our responsibilities.
Where an online services account is necessary to access our services, you’ll be asked to provide your name, email address, telephone number, physical address and postal address.
As a website user, you may also choose to provide personal information voluntarily, for example, when contacting us by email, or sending us feedback. While you are not obliged to provide this information, not doing so may affect the services we can offer you.
Where you subscribe to one of our alerts or newsletters, the details you provide will be stored in a secure third-party database. Should you choose to unsubscribe, these details will be deleted from the database.
Statistical information about your use of these websites may also be collected, but will not identify you personally.
The Companies Office is part of the Ministry of Business, Innovation and Employment (MBIE). When you submit personal information, it is held by MBIE. Where appropriate, however, information may be stored or accessed by authorised third parties who are providing services to MBIE (such as IT contractors). We’ll keep your personal details secure in accordance with the Privacy Act 1993 and any authorised third parties will be subject to our information security and privacy requirements.
The information we collect about you enables us to:
We’ll generally only use personal information obtained through the websites for the purposes for which it was collected. However, we may use or share your personal information for some other directly related purpose, as otherwise permitted by the Privacy Act 1993, or as required by some other legislation.
We may also be required to share personal information under the Official Information Act 1982, or to a Parliamentary Select Committee or Parliament, in response to a parliamentary question.
The personal details you provide will be viewable by MBIE staff (where appropriate) and sometimes third-party contractors and suppliers authorised to administer or work on our websites.
Where your personal information constitutes a public record, it will be retained as required by the Public Records Act 2005.
We’re obliged by the Privacy Act 1993 to keep your personal information secure, and any authorised third-party will be subject to our own security and privacy requirements.
Our websites have security measures in place to prevent the loss, misuse and alteration of the information we hold. To maintain the effectiveness of our systems, they undergo regular monitoring, including activity logging, analysis and auditing.
Information about your use of the websites and other IT systems may be used to prevent unauthorised access or attacks on these systems, or to resolve such events – even if you’re not involved in such activity yourself.
We may also use third-party services to monitor or maintain the cyber security of our systems and information. These third-party suppliers have access to monitoring and logging information as well as information processed on MBIE websites and other IT systems.
As part of our commitment to providing the best possible service to our customers, we record all telephone calls answered by our contact centre.
Recording your calls helps us to:
We store the recordings securely for a maximum of two years, after which time they are deleted.
Unless we have lawful reason for withholding the information, you can obtain a transcript of a telephone call by writing to the Privacy Officer at the following address:
Private Bag 92061
Victoria Street West
You have the right to know whether we hold personal information about you, to access that information, and to request changes to information if you believe it to be incorrect.
If you want to check personal information that we hold, please write to:
Private Bag 92061
Victoria Street West
If we have a good reason for refusing a request to correct information, you’re entitled to ask that a statement be attached to the information to show that a correction was sought, but not made.
For more information on the privacy laws in New Zealand, and contact details for the Office of the Privacy Commissioner, visit the website for the Office of the Privacy Commissioner.
Browser cookies are small text files sent by a website and stored on your computer’s hard drive. They are generally used to improve your experience of a website, for example, by remembering the preferences you have set.
You can read Google’s privacy statement and access a Google Analytics opt-out tool on Google’s website.
We may collect statistical information about your visit, to help us improve our websites. This information won’t identify you personally, and includes:
The statistical information referred to above can be viewed by certain MBIE staff. It may also be shared with other government agencies.
Last updated 21 November 2018