Code of Practice

The minimum standards a retirement village must comply with

The Retirement Villages Code of Practice 2008 sets minimum standards that all retirement village operators must comply with.

What the Code of Practice covers

The Code of Practice sets out the rights and obligations of retirement village operators and residents. It provides a set of minimum requirements that all retirement village operators must comply with.

The code of practice covers:

  • staffing of a retirement village
  • safety and personal security of residents
  • fire protection and emergency management
  • transfer of residents within a retirement village
  • meetings of residents with operator and resident involvement
  • complaints facility
  • accounts
  • maintenance and upgrading
  • termination of occupation right agreement by an operator or resident, and
  • communication.

Changes to the code

The Code of Practice 2008 has been varied twice since it was introduced. The latest variations came into force on 1 April 2017 and concern the complaints facility in retirement villages.

Visit the Te Tūāpapa Kura Kāinga - Ministry of Housing and Urban Development website to learn more about the variations or to download a copy of the latest version.

Operator must provide copies

The village operator must give a copy of the Code of Practice to any intending resident along with the disclosure statement, occupation right agreement and Code of Residents Rights before the intending resident enters into an occupation right agreement.