Our new online system is live

As part of a broader technology upgrade project, we have moved the Retirement Villages Register to a new and improved online platform. This change is designed to modernise our registers and improve your experience.

What has changed

We have introduced some new online services. For example, you can:

• Update some of your retirement village’s details online, such as updating its phone number, email address or postal address.
• Submit other applications and updates by uploading documents directly to the register.
• Make all payments online. 
  Learn about our payment options.

To get started you need an online account

To register a new retirement village or update details on the register for an existing one, you need an online account. If you need to update an existing retirement village you will need to confirm your authority with us beforehand.

To access your online account, you must have a RealMe® login (you do not need to have a RealMe verified identity).

RealMe is designed to protect your privacy and is a service used by many New Zealand businesses and government departments.

Existing customers

We will set up new online accounts for existing customers of this register. Once that is done we will email you with your new login details and instructions on how to access the platform.

You should receive that email within the next few days. If you have not received your email, please contact us.

Email us

New customers

If you have a RealMe login that you have used elsewhere (for example, to renew your passport or to access other Companies Office services) you can use that here too.